Returns Policy

We want you to love what arrives. If something isn't right, we'll make it right.

Change of mind

Our devices are personal care items ~ for hygiene reasons, we're unable to accept returns or exchanges for change of mind. Please choose carefully. If you're unsure whether a device is right for you, email us before you order. We're here to help you get it right the first time.

"I haven't used it."

We understand ~ and we're sorry it isn't the right fit. Unfortunately, without a way to verify the condition of a returned device, we're unable to accept returns on this basis. If you're unsure about a product before you order, we're always just an email away.

Damaged, faulty or incorrect items

If your device arrives damaged, develops a fault, or isn't what you ordered ~ we'll fix it. No questions, no hassle. Your choice of a free replacement or a full refund.

Email us at hello@sorellestudio.com within 14 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photos or a short video showing the fault or damage

You won't need to return the item. Once we've verified the issue, your replacement ships or your refund processes within 2 ~ 3 business days.

Orders that don't arrive

If your order hasn't arrived within 60 days of dispatch, you're fully covered. We'll reship at no charge or refund you in full ~ your call.

Refunds

Approved refunds are returned to your original payment method within 5 ~ 10 business days, depending on your bank.

Your consumer rights

Nothing here limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded ~ including the right to a replacement or refund for a major failure or manufacturing fault.