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Privacy Policy

At Sorelle Studio, we take your privacy seriously. This policy explains clearly and honestly how we collect, use, and protect your personal information when you visit our store, make a purchase, or get in touch with us.

By using our website or services, you acknowledge that you've read and understood this policy.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes precedence when it comes to your personal information.

What information we collect

Depending on how you interact with us, we may collect:

  • Contact details ~ your name, email address, phone number, billing and shipping address
  • Payment information ~ card details, transaction information, and payment confirmation
  • Account information ~ your username, password, preferences, and settings
  • Order information ~ what you browse, add to cart, purchase, return, or exchange
  • Communications ~ any messages you send us, including customer support enquiries
  • Device information ~ your IP address, browser type, and device identifiers
  • Usage information ~ how you navigate and interact with our website

Where we collect it from

  • Directly from you ~ when you create an account, place an order, or contact us
  • Automatically ~ through cookies and similar technologies when you browse our site
  • From service providers ~ who help us operate the store and process orders
  • From third-party partners ~ where relevant and permitted by law

How we use your information

  • To process and fulfil your orders, including shipping and returns
  • To manage your account and personalise your experience
  • To send order confirmations, tracking updates, and account notifications
  • To send marketing communications ~ with your permission, always
  • To improve our website, products, and services
  • To detect and prevent fraud and keep our store secure
  • To comply with our legal obligations

Who we share it with

We only share your information where necessary:

  • Shopify ~ our store platform, which processes and stores your data on our behalf
  • Fulfilment and shipping partners ~ to get your order to you
  • Payment processors ~ to handle transactions securely
  • Marketing partners ~ to support personalised advertising, where applicable
  • Legal authorities ~ where required by law or to protect our rights and yours
  • Business successors ~ in the event of a merger, acquisition, or similar transaction

Shopify & your data

Our store is built on Shopify. When you interact with our website, Shopify collects and processes certain data to power the experience. Shopify may use this data alongside information from other merchants to improve their services.

For full details on how Shopify handles your data and to exercise any related rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites ~ please review their policies independently before sharing any information.

Children

Our store is not intended for use by anyone under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Security

We take reasonable steps to protect your information ~ but no system is completely infallible. We recommend you do not share sensitive information over unsecured channels.

How long we retain your data depends on factors including your account status, our legal obligations, and any ongoing disputes or transactions.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Delete your personal information
  • Correct any inaccurate information
  • Receive a copy of your data and request its transfer
  • Opt out of marketing communications at any time ~ simply use the unsubscribe link in any of our emails

To exercise any of these rights, contact us at hello@sorellestudio.com. We'll respond promptly and never discriminate against you for making a request. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we handle your information, please reach out to us directly. You also have the right to lodge a complaint with your local data protection authority.

International transfers

Your information may be stored or processed outside of Australia. Where this involves transfers from the European Economic Area or United Kingdom, we rely on recognised legal mechanisms ~ including Standard Contractual Clauses ~ to ensure your data remains protected.

Updates to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will always be published here with an updated date.

Contact us

Questions about this policy or your personal information? We're here.

hello@sorellestudio.com