Every order leaves us with care. Here's what to expect.
A note on delivery
Sorelle Studio sources directly from advanced manufacturing facilities and fulfills through international partners. This is precisely what allows us to offer you clinical ~ grade beauty technology at the best price on the market ~ without the luxury markup, without the inflation.
18 days for technology that would otherwise cost you significantly more. That's the trade. We think it's a good one.
Processing
Orders are processed within 1 ~ 3 business days of purchase. During high-volume periods ~ launches and the holiday season ~ please allow up to 5 business days. You'll receive a confirmation email immediately after ordering, and a second with your tracking details once your order is on its way.
Delivery
Standard shipping: 10 ~ 18 business days from dispatch.
Delivery times may extend slightly during peak periods (November–January) or due to customs processing, which is outside our control.
Tracking
Every order is tracked. Once dispatched, your tracking link arrives by email ~ follow your parcel every step of the way. Please allow up to 5 business days for tracking to activate after dispatch.
Delayed or missing orders
If your tracking hasn't updated in more than 10 business days, or your order hasn't arrived within the estimated window ~ reach out. Email hello@sorellestudio.com with your order number and we'll investigate immediately. If your order cannot be located, we'll reship it free of charge or refund you in full. Your choice.
Your address
Please double ~ check your shipping address at checkout. Once an order is dispatched we're unable to redirect it, and we can't offer replacements or refunds for orders delivered to an incorrectly entered address.
Spotted an error? Email us within 12 hours of ordering and we'll do everything we can to correct it before dispatch.
Customs & import
Orders shipped within Australia under AUD $1,000 are not typically subject to customs charges. In the rare event a fee applies, it is the responsibility of the customer.
Questions?
We're always here. Email us at hello@sorellestudio.com ~ we'll get back to you promptly.
